Return Policy
At Fikshg, customer satisfaction is one of our priorities. We want every customer to enjoy a smooth and reliable shopping experience.
If you are not completely satisfied with your purchase, please review our return and refund guidelines below.
Return Eligibility
Customers may request a return within 30 days after receiving their order.
To be eligible for a return, the following conditions must be met:
- The item must be unused and in its original condition
- The product must include all original accessories, parts, and packaging
- The item must not show signs of damage, misuse, or modification
- Proof of purchase or order information must be provided
For hygiene, safety, or product protection reasons, certain products may not be eligible for return after use or installation.
Return Process
To request a return, please follow these steps:
- Contact our customer support team at:
Email: service@fikshg.com
- Provide the following information:
- Order number
- Product name
- Reason for return
- Photos or videos if the product has an issue
- Our support team will review your request and provide return instructions if approved.
Please do not send products back before receiving return confirmation from our team.
Refund Process
Once we receive and inspect your returned item, we will notify you regarding the refund status.
If approved:
- Refunds will be issued to the original payment method
- Processing times may vary depending on your payment provider
- Original shipping fees may not be refundable unless required by applicable laws
Please allow additional processing time for your bank or payment provider to complete the transaction.
Damaged or Defective Products
If your order arrives damaged or the product has a manufacturing issue, please contact us as soon as possible after delivery.
To help us resolve the issue quickly, please provide:
- Order number
- Description of the problem
- Clear photos or videos showing the issue
Our team will review your request and provide an appropriate solution.
Exchanges
If you receive an incorrect item or a product with a confirmed defect, we will assist you with available solutions, including replacement options when applicable.
Non-Returnable Items
Certain items may not qualify for returns, including:
- Products damaged due to improper use
- Items missing original components or packaging
- Products modified after delivery
- Clearance or final sale items (if applicable)
Contact Information
For any return or refund questions, please contact us:
Email: service@fikshg.com
Company Name: Quanzhou Lianzhong Technology Co., Ltd.
Company Address:
No. 43, Lianyi Street, Fengcheng Town, Anxi County, Fujian Province, China